Frequently Asked Questions
Where can I buy Beatrix New York products?
You can buy Beatrix products in fine department stores and independent children's retailers all over the world. Click here to shop directly from our online store or click here to locate the retailer nearest you.
How often do you come out with new colors and styles?
We create a new collection every year, usually launched in January.
How do I clean my Beatrix New York products?
Backpacks: Wash in cold, delicate cycle of laundry machine. Line dry. Pre-treatment with a spot cleaner such as Oxy Clean or Spray 'n' Wash is strongly recommended.
Cuddly Creatures: Spot clean with a damp cloth.
iPad Cases: Spot clean with a damp cloth and a dab of clear liquid soap.
Lunch Boxes: Wash in delicate cycle of laundry machine or top rack of dishwasher. Line dry. Pre-treatment with a spot cleaner such as Oxy Clean or Spray 'n' Wash is strongly recommended.
Water Bottles: Hand wash only. Do not use abrasive cleansers or scouring pads.
Wheelie Bags: Spot clean with a damp cloth. Mild detergent may be used
Where do you ship from? How quickly will my order arrive?
Beatrix orders for in-stock items depart from our warehouse in Ontario, California within 1-2 business days. We ship Fed Ex ground for street address orders in the continental U.S. and USPS for APO & P.O. boxes in the U.S. and for all international orders. If you live in the United States, your order will likely take two to five business days to arrive once it has left our warehouse. If you live abroad, your order will likely take ten days to two weeks after warehouse departure.
What happens with shipping if some of the items I have ordered are back-ordered?
Beatrix is pleased to ship as ready for back-ordered products at no additional cost to our customers.
Do you ship to Hawaii, Alaska or overseas?
Yes!
Do you offer express shipping?
No, unfortunately, we do not offer express shipping.
Do you offer gift wrapping, gift cards or gift certificates?
At this time we do not offer gift wrapping, cards or certificates, although we can offer a gift message and gift receipt (without pricing) if you email info@beatrixny.com or call 212-431-5860 immediately after placing your order.
How do I exchange/return an item purchased from beatrixny.com?
Returns/exchanges purchased from beatrixny.com will be accepted within 14 days of your item delivery. You must first contact us for an RA number & instructions for return. Please email info@beatrixny.com or call 212-431-5860. We will not credit returns sent without following these guidelines. Merchandise must be in perfect, unworn condition with original tags and packaging. Return purchases will be refunded in full, less shipping charges. Likewise, we can also exchange items, minus the shipping costs both ways. We must receive the first item purchased in our office before shipping out the new one. We will credit any leftover balance to the original credit card used.
How do I exchange/return a Beatrix New York item purchased from another retailer?
Beatrix New York cannot exchange or accept returns from other retailers. You must contact the retailer from which the item was purchased directly.
What is Beatrix New York's warranty policy?
We at Beatrix New York take great pride in the quality of our products and strive to maintain excellent customer service. Please note that the Beatrix warranty covers items against workmanship defects. This does not cover damages caused by accidents, abuse, or natural breakdown over extended use and time. All products will be repaired or replaced at our discretion. If you believe you have a defective product, please email info@beatrixny.com. Please include photo(s) of the damage and the PO# from the little white tag inside of the bags, sewn on the side of the cuddly creatures or printed directly on the water bottles.
Are your products tested for safety?
Yes, all of our products have been tested and either meet or exceed CPSIA standards.
How can I learn more about carrying Beatrix New York products in my store?
If you're a retailer and would like information on how to carry Beatrix New York products in your store, please email us at info@beatrixny.com.
